Customer Service Manager - Coles Supermarkets - Moonee Beach

The Coles Group; Moonee Beach; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Recognition program

Learning pathway

Novated car lease

Share plan

Paid parental leave

Job summary

The Coles Group in New South Wales is seeking a capable leader to take charge of the customer service department and front-of-store operations. Reporting to the Store Manager, you will oversee checkouts, service desk and ensure a welcoming, well-presented store for customers and team members.

You will coach and develop a diverse team, drive sales targets, rostering and cost control while upholding health and safety standards.

Qualifications

• Experience in a fast-paced customer-facing environment.
• Proven leadership; ability to coach and develop a team.
• Maintain high service standards at checkout and service desk.
• Drive a one-team culture prioritising health, safety and wellbeing.

Responsibilities

• Oversee day-to-day running of the customer service department and front-of-store operations.
• Manage checkouts and the customer service desk to deliver an outstanding shopping experience.
• Keep the checkout area clean, safe and welcoming for customers and team members.
• Foster a one-team culture and drive sales targets, rostering and cost control.

Skills

Leadership

Customer service

Team development

Health & safety

Job description

In a company as invested in its future leaders as we are, there's always support for you to learn, grow and move. A role in Leadership gives you the opportunity to build on what you know, develop skills in new areas and explore other ways you can make a difference to the customers and communities you serve. If you're ready to take the next step in your career here, now's the time!

About The Role

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About You And Your Skills

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• To drive a one team culture which puts our team members health, safety and wellbeing first
• To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience

What's in it for you?

• More cash staying in your pocket Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform "mythanks". You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Employment Type Full time