Customer Experience Specialist — Tech Support & Growth Path

imei; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free café coffee

Monthly free lunches

Career progression opportunities

Shift allowance

Free onsite parking

Anytime Fitness on ground level

Free healthy snacks and fresh fruit

Close to Sydney beaches

Job summary

imei is seeking a customer support specialist in Sydney to deliver a quality experience across email, phone and live chat. You will assist customers with the latest technology for mobile and unified communications, and help keep our customers connected.

Join a welcoming team with clear progression, a performance bonus when yearly goals are met, and a culture built on exceptional service, problem solving and strong communication.

Qualifications

• Excellent communication and interpersonal skills.
• Problem solving and analytical skills with the ability to work through issues.
• A 'can do' attitude.

Responsibilities

• Deliver a quality customer experience via email, phone & live chat.
• Support customers with the latest technology for mobile and unified communications.
• Keep customers connected and work closely with Telstra and major tech vendors.
• Perform administrative duties and maintain accurate records of activities.

Skills

Excellent communication

Interpersonal skills

Problem solving

Job description

imei is seeking a customer support specialist in Sydney to deliver a quality experience across email, phone and live chat. You will assist customers with the latest technology for mobile and unified communications, and help keep our customers connected.

Join a welcoming team with clear progression, a performance bonus when yearly goals are met, and a culture built on exceptional service, problem solving and strong communication.