Customer Service Specialist

imei; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free café coffee

Monthly free lunches

Career progression opportunities

Shift allowance

Free onsite parking

Anytime Fitness on ground level

Free healthy snacks and fresh fruit

Close to Sydney beaches

Job summary

imei is seeking a customer support specialist in Sydney to deliver a quality experience across email, phone and live chat. You will assist customers with the latest technology for mobile and unified communications, and help keep our customers connected.

Join a welcoming team with clear progression, a performance bonus when yearly goals are met, and a culture built on exceptional service, problem solving and strong communication.

Qualifications

• Excellent communication and interpersonal skills.
• Problem solving and analytical skills with the ability to work through issues.
• A 'can do' attitude.

Responsibilities

• Deliver a quality customer experience via email, phone & live chat.
• Support customers with the latest technology for mobile and unified communications.
• Keep customers connected and work closely with Telstra and major tech vendors.
• Perform administrative duties and maintain accurate records of activities.

Skills

Excellent communication

Interpersonal skills

Problem solving

Job description

Benefits and perks

• Free café quality coffee, monthly free lunches and a great social scene
• Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
• Many opportunities to earn more in the role with shift allowance available too!
• Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
• Free onsite parking
• Anytime Fitness on ground level
• Lots of free healthy snacks and fresh fruit

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

• Are supported in the latest technology for mobile and unified communications
• Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
• Ensure that our customers are always kept connected
• Work closely with Telstra and other major tech vendors
• Maximise their time connected with basic troubleshooting
• Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

• Perform administrative duties and provide support to all departments
• Maintain effective communication channels with all departments
• Maintain relevant, accurate and accessible records of all activities

imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

About you

Attributes & competencies that we are looking for:

• Excellent communication and interpersonal skills
• Problem solving and analytical skills with the ability to work through issues
• A 'can do' attitude