Chat-Based Customer Service Agent — Growth Path (Sydney)

ITSM; Sydney; On-site; AUD 83,000 - 101,000; Full time

Benefits offered by this job

Welcome bonus

20% weekend loading

Guaranteed 40 hours weekly

Sick/annual leave

Training provided

Free onsite gym

Employee Assistance Program

Staff discounts

Free barista coffee

Christmas bonus

Job summary

ITSM in Darlinghurst is seeking a self-m starter to join the Contact Centre in Sydney. The role involves responding to inbound customer inquiries via chat, email, or SMS, with a focus on timely follow-up and accurate data recording.

The position offers full-time hours in-office, with a pathway to hybrid work after an initial period. You will contribute to ongoing training, demonstrate knowledge of processes, products, and promotions, and aim for consistent performance while aligning with

Qualifications

• Self-starter with engaging communication style.
• Strong computer/keyboard skills, grammar and spelling.
• Willingness to take on feedback to succeed.
• Reliable, flexible with a great work ethic.
• Able to work Full Time for a minimum of 9 months.
• Fluency in additional languages (French, Slovakian, German) is advantageous).

Responsibilities

• Respond to and follow up on inbound customer enquiries via chat, e-mail or SMS in a timely manner.
• Ensure the accurate recording of customer information, enquiries and follow-up actions.
• Participate in ongoing learning via modular e-learning and facilitated training sessions.
• Demonstrate a thorough knowledge of team and company processes, products and promotions.

Skills

Chat support

Typing/keyboard skills

Grammar and spelling

Communication

Reliability and flexibility

Job description

ITSM in Darlinghurst is seeking a self-m starter to join the Contact Centre in Sydney. The role involves responding to inbound customer inquiries via chat, email, or SMS, with a focus on timely follow-up and accurate data recording.

The position offers full-time hours in-office, with a pathway to hybrid work after an initial period. You will contribute to ongoing training, demonstrate knowledge of processes, products, and promotions, and aim for consistent performance while aligning with