Customer Experience Specialist: Orders & Support

Workpac Group; City of Brisbane; On-site; AUD 55,000 - 72,000; Full time

Job summary

WorkPac is seeking a customer service and sales support professional to join a leading global fertilisers manufacturer in Brisbane CBD. You will engage with customers, manage orders and provide timely support, working with enthusiastic team members.

The role emphasizes data accuracy, issue resolution and collaboration with internal teams; SAP and Office 365 proficiency required; strong communication and proactive mindset encouraged.

Qualifications

• Proficiency in SAP and Office 365.
• Strong verbal and written communication skills.
• Effective time management.
• Proactive, self-motivated, and energetic approach to work.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a drive to seek positive outcomes.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage order processes.
• Respond to customer enquiries and resolve issues.
• Maintain accurate data and manage customer records.
• Act as a customer champion by providing feedback and suggesting improvements.
• Support Regional Business Managers with reporting and analysis.

Skills

SAP

Office 365

Verbal communication

Written communication

Time management

Team collaboration

Customer focus

Tools

SAP

Office 365

Job description

WorkPac is seeking a customer service and sales support professional to join a leading global fertilisers manufacturer in Brisbane CBD. You will engage with customers, manage orders and provide timely support, working with enthusiastic team members.

The role emphasizes data accuracy, issue resolution and collaboration with internal teams; SAP and Office 365 proficiency required; strong communication and proactive mindset encouraged.