Customer Service Representative

Unique Building Services; Greater Shepparton; Presencial; AUD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Supportive leadership

Growth opportunity

Descripción de la vacante

Unique Building Services (UBS) is seeking a friendly, detail‑oriented receptionist to be the front line for customers and insurers. You will greet visitors, handle inquiries, and support administration and claims processes.

No prior experience required; full training will be provided. You will work with a collaborative team in a fast‑paced environment, using NetSuite and insurer portals to record information and help improve the customer experience.

Formación

• No experience required; full training provided.
• Team player with a collaborative mindset.
• Excellent attention to detail in customer interactions.
• Excellent presentation, verbal and written communication skills.
• Comfortable working in a fast-paced environment with multiple priorities.
• Ability to record accurate notes in internal and external systems.

Responsabilidades

• Greet visitors at reception in a professional and friendly manner.
• Address customer inquiries, requests, and complaints promptly and professionally.
• Provide accurate information and high-level customer service in person and on the phone.
• Acknowledge and escalate issues to the relevant manager as needed.
• Record and maintain customer information in NetSuite and insurer portals.
• Assist with setting up the Boardroom for meetings and training.
• Provide administrative and claims support as required.
• Develop and maintain positive working relationships with staff.

Conocimientos

Reception

Team player

Attention to detail

Verbal communication

Written communication

Multi-tasking

Note taking

Descripción del empleo

With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia’s most distinguished Insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

About our Core Values:

• are open and honest
• own our decisions
• are collaborative and solution focused
• are role models, our behaviours build strong relationship

About the role:

This is a critical role within the business as you will be the main point of contact at UBS, setting the tone for customer expectations and the overall experience. This role is pivotal in guaranteeing customer satisfaction, fostering positive relationships with customers, trades, and insurer partners and addressing issues professionally and effectively. This role requires empathy, attention to detail, flexibility and responsiveness to support the achievement of key performance indicators, specifically:

• Ensure that all visitors are greeted at Reception in a professional and friendly manner.
• Address all customer inquiries, requests, and complaints in a prompt and professional manner.
• Providing accurate and timely information and a high level of customer service in person and on the phone.
• Acknowledge and elevate customer issues and complaints effectively and efficiently, escalating to the relevant manager as required.
• Record and maintain accurate customer information, interactions, and transactions in NetSuite and insurer portals.
• Collect feedback from customers to identify areas for improvement and advising the relevant manager as required.
• Adhere to company policies and procedures while handling customer interactions and data.
• Collaborating with other teams to ensure a seamless customer experience.
• Assist to set up the Boardroom for meetings and training.
• Provide administrative and claims support as required.
• Develop and maintain positive working relationships with staff members.

About you:

• No experience necessary, full training and ongoing support will be provided
• Team player
• Excellent attention to detail
• Excellent presentation, verbal and written communication skills
• Comfortable working in fast paced environment with multiple priorities
• Ability to record accurate notes in internal and external systems

Requirements:

• 100 points of identification (Driver License or Passport)
• Current Clear National Police

What we offer:

• Competitive salary package commensurate with experience
• Supportive leadership team and collaborative work environment
• Opportunity to play a key role in business growth and improvement

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.