Customer Experience Specialist - Hybrid & Training-Driven

Work Initiatives; Maitland; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive induction and training

Health and wellbeing benefits

14 weeks paid parental leave

Job summary

NGM Group is seeking enthusiastic Customer Experience Consultants to join our Newcastle-based contact centre teams. Roles offer a rotating roster with shifts Mon-Fri 8:00am-6:00pm and occasional Saturday work.

Hybrid work arrangement after training complements a fast-paced, digital environment where you’ll handle diverse customer inquiries across multiple channels. You will receive comprehensive training to set you up for success from day one, with opportunities for ongoing development.

Qualifications

• Experience in a Contact Centre or similar customer-facing environment.
• Excellent customer service skills with a friendly and engaging approach.
• Strong computer skills and ability to learn new systems quickly.

Responsibilities

• Act as the first point of contact for customers via multiple channels with a professional, positive experience.
• Proactively identify customer needs and offer tailored solutions across products and services.
• Perform data entry and enquiry tasks, managing customer and account information accurately.

Skills

Customer service

Strong communication

Multitasking

Digital environment

Tools

CRM systems

Job description

NGM Group is seeking enthusiastic Customer Experience Consultants to join our Newcastle-based contact centre teams. Roles offer a rotating roster with shifts Mon-Fri 8:00am-6:00pm and occasional Saturday work.

Hybrid work arrangement after training complements a fast-paced, digital environment where you’ll handle diverse customer inquiries across multiple channels. You will receive comprehensive training to set you up for success from day one, with opportunities for ongoing development.