Customer Experience Officer - Hybrid & Flexible

City of Newcastle, Australia; Newcastle; Hybrid; AUD 81,000 - 100,000; Full time

Benefits offered by this job

35-hour week

Annual leave 4 weeks

Parental leave

Health & wellbeing programs

Novated lease options

Job summary

The City of Newcastle is seeking a Customer Service Officer to be the primary contact for our community across phone, digital and face-to-face channels. You’ll help customers with requests and applications, delivering high-quality interactions that reflect our values of cooperation, respect and wellbeing.

You’ll join a team that supports flexible, hybrid work arrangements and ambitious plans to make Newcastle a liveable, inclusive city.

Qualifications

• Customer service mindset and strong communication are essential.
• Ability to handle multiple channels (phone, digital, in-person) effectively.
• Experience in public sector or council services is a plus.

Responsibilities

• Serve as the primary contact for the community across phone, digital, and face-to-face channels.
• Assist customers with requests and applications for council services.
• Provide high-quality interactions that reflect cooperation, respect, excellence and wellbeing.

Job description

The City of Newcastle is seeking a Customer Service Officer to be the primary contact for our community across phone, digital and face-to-face channels. You’ll help customers with requests and applications, delivering high-quality interactions that reflect our values of cooperation, respect and wellbeing.

You’ll join a team that supports flexible, hybrid work arrangements and ambitious plans to make Newcastle a liveable, inclusive city.