Customer Experience Specialist - Hybrid, Mon-Fri 7:30am

Inghams; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fitness Passport

Product discounts

Travel discounts

Job summary

Inghams Australia in Adelaide is seeking a Customer Experience Representative to join our friendly team. You will support existing customers by phone and email, process orders, and ensure timely cut-off while collaborating with operations and logistics.

The role offers hybrid work with two days from home, standard Mon-Fri hours starting at 7:30am, and on-the-job training plus employee discounts and health/wellbeing focus.

Qualifications

• Previous experience in fast-paced customer role (phone or email).
• Excellent communication and time management.
• Proficiency with MS Office and email tools.
• Ability to upsell and provide product recommendations.

Responsibilities

• Provide telephone and email support to existing customers.
• Process and key orders, ensuring timely cut-off.
• Upsell and advise on Inghams products.
• Provide admin support to customer service team.
• Engage with stakeholders across operations and logistics.
• Reconcile payments and credits.

Skills

Customer service

Communication

Time management

Team collaboration

Tools

MS Office Suite

Outlook

Excel

PowerPoint

MS Teams

Job description

Inghams Australia in Adelaide is seeking a Customer Experience Representative to join our friendly team. You will support existing customers by phone and email, process orders, and ensure timely cut-off while collaborating with operations and logistics.

The role offers hybrid work with two days from home, standard Mon-Fri hours starting at 7:30am, and on-the-job training plus employee discounts and health/wellbeing focus.