Multi-Channel Shared Services Specialist

Chandler Macleod Group; Wagga Wagga; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Hourly pay

Superannuation

Full-time hours

High-volume environment

Job summary

Chandler Macleod Group is seeking a Shared Services Support Officer in Wagga Wagga to be the first point of contact for customer enquiries across multiple channels. The role supports tier 0/1 services in a fast-paced centre with processes and telephony tools.

The assignment is full-time with 35–40 hours per week, ASAP start, and an expected duration of about three months, offering a hands-on opportunity to work within a high-volume, process-driven service environment.

Qualifications

• Demonstrated experience in customer-centric roles such as contact centre or shared services.
• Excellent communication and a courteous, empathetic manner.
• Able to manage high volumes of enquiries and transactions with accuracy.
• Comfortable learning new software and tools across multiple systems.
• Capable of working independently to meet targets while supporting the team.

Responsibilities

• Handle multi-channel customer enquiries and resolve at first contact where possible.
• Provide high-quality service with clear, accurate responses.
• Process transactions using established procedures and knowledge articles.
• Escalate complex enquiries with timely progress updates to customers.
• Triage work using multiple systems and telephony/technology solutions.
• Collaborate with the team to share knowledge and drive improvements.
• Meet individual KPIs while participating in quality and performance discussions.

Skills

Customer-centric service

Strong communication

High-volume handling

Multi-system proficiency

Independent work

Job description

Chandler Macleod Group is seeking a Shared Services Support Officer in Wagga Wagga to be the first point of contact for customer enquiries across multiple channels. The role supports tier 0/1 services in a fast-paced centre with processes and telephony tools.

The assignment is full-time with 35–40 hours per week, ASAP start, and an expected duration of about three months, offering a hands-on opportunity to work within a high-volume, process-driven service environment.