Trauma‑Informed Community Support Officer

Chandler Macleod; Parkes; On-site; AUD 52,000 - 66,000; Full time

Job summary

Chandler Macleod is seeking motivated Service Officers/Contact Center Officers to join our client’s team in a meaningful role where your work creates real community impact. This is an office-based position in Australia.

You will be the first point of contact for customers, delivering high-quality service while handling sensitive enquiries with empathy, sound judgement and resilience in a fast-paced environment.

Qualifications

• Experience applying legislation, policies and procedures in a professional setting.
• Strong communication skills, both written and verbal.
• Ability to manage sensitive or escalated conversations with empathy.
• Accurate and detail-oriented information processing and recording.

Responsibilities

• Be the first point of contact for customers, delivering high-quality service.
• Manage sensitive, complex or emotionally charged enquiries with sound judgement.
• Handle high-volume interactions in a fast-paced environment while maintaining professionalism.

Skills

Attention to detail

Written and verbal communication

Problem solving

Resilience and adaptability

Empathy for sensitive conversations

Research and analysis

Legislation and policy application

Complex calls handling

Cultural competency with Indigenous*

Job description

Chandler Macleod is seeking motivated Service Officers/Contact Center Officers to join our client’s team in a meaningful role where your work creates real community impact. This is an office-based position in Australia.

You will be the first point of contact for customers, delivering high-quality service while handling sensitive enquiries with empathy, sound judgement and resilience in a fast-paced environment.