Frontline Participant Support Specialist

Chandler Macleod; South Australia; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

APS government experience

Meaningful community impact

Collaborative team environment

Career development opportunities

Résumé du poste

Chandler Macleod is recruiting for a Participant Support Officer to join a busy, purpose-driven team supporting participants and stakeholders. This frontline role involves handling enquiries, coordinating appointments and delivering high‑quality administrative support in a fast-paced environment.

As the first point of contact, you will assist participants, manage inboxes and calendars, and ensure a positive service experience while adhering to policies and procedures.

Qualifications

• Strong customer service skills with clear, empathetic communication.
• Experience in administration, coordination, reception or client-facing work.
• Excellent organisational skills with ability to manage multiple priorities.
• MUST BE Australian Citizen to be eligible to apply.

Responsabilités

• Provide face-to-face, phone, email and SMS support to participants and stakeholders.
• Manage enquiries and planning-related administration tasks.
• Support reception operations and assist visitors in the office.
• Coordinate appointments and accessibility requirements.
• Maintain shared team calendars and data records across systems.
• Document and escalate complaints and participant matters as required.
• Refer participants to government and community support services.

Connaissances

Customer service

Administration

Reception

Stakeholder engagement

Communication

Outils

MS Outlook

Excel

Microsoft Bookings

Description du poste

Chandler Macleod is recruiting for a Participant Support Officer to join a busy, purpose-driven team supporting participants and stakeholders. This frontline role involves handling enquiries, coordinating appointments and delivering high‑quality administrative support in a fast-paced environment.

As the first point of contact, you will assist participants, manage inboxes and calendars, and ensure a positive service experience while adhering to policies and procedures.