Customer Experience Specialist – Equipment Solutions

Programmed; Tamworth; On-site; AUD 48,000 - 60,000; Full time

Job summary

Programmed is recruiting a Customer Service Officer to work in Tamworth. You will be the first point of contact, ensuring customers receive the best possible service with their equipment solutions.

You’ll handle in-person, phone and email inquiries, assist in the yard loading equipment when needed, and liaise with suppliers to support customers. A strong commitment to exceptional customer experience is essential.

Qualifications

• Previous face-to-face customer service experience.
• Ability to provide amazing customer experience.
• Capability to learn and absorb technical information.
• Current driver’s licence and reliable transport.
• Ability to provide two recent work-related referees.

Responsibilities

• Address customer needs in person, by phone and email.
• Occasionally assist customers and colleagues in the yard with loading equipment.
• Liaise with suppliers to support customers.

Skills

Face-to-face customer service

Job description

Programmed is recruiting a Customer Service Officer to work in Tamworth. You will be the first point of contact, ensuring customers receive the best possible service with their equipment solutions.

You’ll handle in-person, phone and email inquiries, assist in the yard loading equipment when needed, and liaise with suppliers to support customers. A strong commitment to exceptional customer experience is essential.