Branch Customer Service Specialist - Sunshine Coast

Bendigobank; Woombye; Hybrid; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Health & wellbeing benefits

Private health insurance options

Employee Assistance Program (EAP)

BEN U learning program

Job summary

Bendigo Bank on the Sunshine Coast is seeking a Customer Service Officer to join our Woombye branch. You will help customers with transactions, educate on digital banking, and recommend suitable products while ensuring accuracy and risk control.

In this part-time role, you’ll be part of a community-focused team, with on-the-job training and opportunities for career growth through our BEN U learning program.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.

Responsibilities

• Deliver exceptional customer service and support branch operations.
• Assist customers with transactions and online banking inquiries.
• Educate customers about online platforms and digital channels.
• Recommend products and services that fit customers’ needs.
• Handle paperwork and inquiries while managing risk considerations.

Skills

Customer service

Cash handling

Communication skills

Banking knowledge

Attention to detail

Job description

Bendigo Bank on the Sunshine Coast is seeking a Customer Service Officer to join our Woombye branch. You will help customers with transactions, educate on digital banking, and recommend suitable products while ensuring accuracy and risk control.

In this part-time role, you’ll be part of a community-focused team, with on-the-job training and opportunities for career growth through our BEN U learning program.