Community Banking: Customer Service Specialist

Bendigobank; Romsey; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Gym membership discounts

Employee Assistance Program (EAP)

Training and development (BEN U)

Job summary

Bendigo Bank in Romsey, VIC is seeking a Customer Service Officer to deliver frontline service, process transactions, and support customers with digital banking. You’ll be the branch face, helping customers achieve their banking goals while maintaining risk controls and accuracy.

You’ll participate in on-the-job training and development opportunities, with a focus on local community banking. The role is permanent, full-time, located at Romsey/Lancefield in Victoria.

Qualifications

• Experience in customer service environment with targets.
• Ability to handle transactions securely and accurately.
• Clear communication with customers face-to-face and over the phone.

Responsibilities

• Assist customers with transactions and inquiries at the branch.
• Educate customers on online banking and digital platforms.
• Promote Bendigo Bank products and services to meet customer needs.
• Maintain risk-aware conduct and accurate record-keeping.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Tools

Banking software

Online banking

Job description

Bendigo Bank in Romsey, VIC is seeking a Customer Service Officer to deliver frontline service, process transactions, and support customers with digital banking. You’ll be the branch face, helping customers achieve their banking goals while maintaining risk controls and accuracy.

You’ll participate in on-the-job training and development opportunities, with a focus on local community banking. The role is permanent, full-time, located at Romsey/Lancefield in Victoria.