Customer Service Specialist - Call Centre

MTYU - Stones Corner; City of Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

MTYU - Stones Corner in Brisbane is seeking a Customer Service Specialist to join the call centre team on a contract, casual basis. You will be the first point of contact for customers, assisting via phone, email and chat, and delivering outstanding service.

You will listen to customer needs, resolve enquiries with empathy, manage records accurately, help access services and digital channels, and work with the team to hit service goals, onsite near Central Station Edward Street.

Responsibilities

• Assisting customers via phone, email and chat
• Listening carefully to customer needs and finding solutions
• Managing customer records accurately
• Helping customers access services and digital channels
• Resolving complaints and enquiries with empathy and professionalism
• Working collaboratively with your team to achieve service goals

Job description

Customer Service Specialist - Call Centre

Job Type: Contract position | Casual position

Job Description

As a Customer Service Officer, you will be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences. No two days are the same. You will be:

• Assisting customers via phone, email and chat
• Listening carefully to customer needs and finding solutions
• Managing customer records accurately
• Helping customers access services and digital channels
• Resolving complaints and enquiries with empathy and professionalism
• Working collaboratively with your team to achieve service goals

Onsite position, based on Edward Street right near Central Station