Customer Experience & Solutions Specialist

Aidacare Pty Ltd; Redcliffe; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Discounts for retail, insurance, gym

Comprehensive training program

Job summary

Aidacare Pty Ltd in Redcliffe, Queensland, is seeking a Customer Service Consultant to act as a frontline troubleshooter, delivering exceptional service over the phone and via email. You will help build strong customer relationships, maintain accurate records, and provide a professional first impression with your administration skills.

This permanent full-time role is suitable for someone at an entry to mid level, with a passion for problem solving, clear communication, and the ability to stay

Qualifications

• Prior customer service experience preferred but not essential.
• Able to navigate computer systems to manage customer records.
• Strong analytical thinking to resolve issues.
• Clear verbal and written communication skills.
• Calm under pressure in a fast-paced environment.

Responsibilities

• Resolve customer issues efficiently over the phone or email.
• Stay up-to-date with products and services to enhance customer experience.
• Assist customers with accurate order placement, tracking, and processing.
• Build strong relationships to drive loyalty and repeat business.
• Provide excellent service with a positive first impression.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Job description

Aidacare Pty Ltd in Redcliffe, Queensland, is seeking a Customer Service Consultant to act as a frontline troubleshooter, delivering exceptional service over the phone and via email. You will help build strong customer relationships, maintain accurate records, and provide a professional first impression with your administration skills.

This permanent full-time role is suitable for someone at an entry to mid level, with a passion for problem solving, clear communication, and the ability to stay