Customer Experience & Solutions Consultant

Aidacare Pty Ltd; Cockburn; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Benefits package discounts

Comprehensive training program

Job summary

Qualifications

• Previous customer service experience is preferred but not essential.
• Adept at navigating computer systems to manage interactions and records.
• Ability to analyse situations and find solutions for customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced environment.

Responsibilities

• Resolve customer issues efficiently.
• Stay up-to-date with products and services to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking and processing.
• Foster positive relationships to encourage loyalty and repeat business.
• Provide excellent customer service over phone and email.

Skills

Customer service

Verbal and written communication

Analytical thinking

Navigate computer systems

Stay composed under pressure

Job description