Customer Experience & Resolution Specialist

Doors Plus; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Onsite parking

Onsite training provided

Friendly team

Job summary

Doors Plus in Australia is seeking a customer-focused individual to support customers across multiple platforms and coordinate responses to enquiries. The role emphasizes empathy, clear communication, and timely follow-ups to maintain high service standards.

You will work in a fast-paced environment, handling emails, phone inquiries, and warranty-related tasks while collaborating with a friendly team and maintaining strong attention to detail.

Qualifications

• Warm and empathetic person focused on customer care.
• Calm under intense discussions and able to work in a team or independently.
• Proactive and able to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide excellent customer service support and resolve email enquiries.
• Monitor online customer reviews and escalate as needed.
• Handle complaints via email and phone and coordinate rectifications.
• Manage warranty claims and scheduling of customer rectifications.
• Organise appointments and callbacks; maintain accuracy across systems.

Skills

Customer service

Multitasking

Verbal communication

Phone systems

Email correspondence

Time management

Product learning

Tools

Microsoft Office

Outlook Express

In-house scheduling systems

Job description

Doors Plus in Australia is seeking a customer-focused individual to support customers across multiple platforms and coordinate responses to enquiries. The role emphasizes empathy, clear communication, and timely follow-ups to maintain high service standards.

You will work in a fast-paced environment, handling emails, phone inquiries, and warranty-related tasks while collaborating with a friendly team and maintaining strong attention to detail.