Customer Service Consultant - Minchinbury, NSW

Doors Plus; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Onsite parking

Onsite training provided

Friendly team

Job summary

Doors Plus in Australia is seeking a customer-focused individual to support customers across multiple platforms and coordinate responses to enquiries. The role emphasizes empathy, clear communication, and timely follow-ups to maintain high service standards.

You will work in a fast-paced environment, handling emails, phone inquiries, and warranty-related tasks while collaborating with a friendly team and maintaining strong attention to detail.

Qualifications

• Warm and empathetic person focused on customer care.
• Calm under intense discussions and able to work in a team or independently.
• Proactive and able to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide excellent customer service support and resolve email enquiries.
• Monitor online customer reviews and escalate as needed.
• Handle complaints via email and phone and coordinate rectifications.
• Manage warranty claims and scheduling of customer rectifications.
• Organise appointments and callbacks; maintain accuracy across systems.

Skills

Customer service

Multitasking

Verbal communication

Phone systems

Email correspondence

Time management

Product learning

Tools

Microsoft Office

Outlook Express

In-house scheduling systems

Job description

Doors Plus is an Australian owned company which has been in operation since 1989. We currently have 23 stores located across Australia and are the largest seller of retail doors in the country. We are well known for our No Fuss! brand and are considered an industry leader in the home renovation door market.

The key duties of this role will be:

• Customer Service Support
• Resolve customer issues and email enquiries
• Awareness and escalation of Online Customer Reviews
• Complaints Handling, email and phone
• Organisation and scheduling of customer rectifications
• Warranty claims management
• Email and Callback management

This role requires:

• Someone who can multitask across multiple platforms including in house scheduling systems, Microsoft Office and Outlook Express
• Excellent verbal communication skills, clarity of speech, and a professional written manner for both in house and customer correspondence
• Confidence with phone systems - headsets, using hold and transferring calls etc
• The ability to communicate details via email or other platform while actively listening and engaging with a customer
• A person who excels in time management and can distinguish priority tasks
• A person with the ability to learn products and services quickly
• The ability to work at a fast pace while maintaining a high attention to detail

About you

• We are looking for a warm and empathetic person, who wants the best for their customers
• We would like a calm person who is confident with handling intense discussions
• We need someone who can work both individually and within a team environment
• We would like someone who finds satisfaction in an active work environment and will proactively seek tasks during slower periods

What’s in it for you?

• Convenient Western Sydney location with onsite parking
• Onsite training provided
• Friendly and focused team

If you have apositive personality with great communication skills and an emphasis for customer care, then we’d like to hear from you!