Customer Experience & Order Processing Specialist

DuBois Chemicals Australia; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

DuBois Chemicals Australia is seeking a detail-focused Customer Service professional to join our fast-paced team in Melbourne. Reporting to the Customer Service Manager, you will efficiently process customer orders and invoicing, maintain CRM data, and help drive sales through proactive customer engagement.

The role emphasizes accuracy, strong communication, and the ability to handle high volumes without it being a call centre.

Qualifications

• High attention to detail and accuracy
• Friendly and upbeat personality
• Strong data entry skills with high computer literacy
• Embrace challenges with a 'can do' attitude
• Ability to go above and beyond to ensure a positive customer experience
• Excellent communication with active listening skills
• Ability to work effectively and cohesively in a small team
• Reliability and punctuality
• Experience in an inventory order processing role in a wholesale environment will be highly regarded

Responsibilities

• Efficient and timely processing of customer orders and invoicing
• Ability to go above and beyond to ensure a positive customer experience
• Capacity to thrive in a high-volume order processing environment and maintain resilience
• Enthusiastically communicate monthly specials and promotions
• Handle high volume emails and phone calls with commitment and timely follow-up to resolution
• Assist with counter sales in a personable and professional manner
• Processing of Returned Goods ensuring accuracy and follow up
• Accurately maintain and update CRM data
• Handling and researching customer enquiries

Skills

Data entry

Customer service

Communication

Teamwork

Reliability

Inventory/order processing experience

Job description

DuBois Chemicals Australia is seeking a detail-focused Customer Service professional to join our fast-paced team in Melbourne. Reporting to the Customer Service Manager, you will efficiently process customer orders and invoicing, maintain CRM data, and help drive sales through proactive customer engagement.

The role emphasizes accuracy, strong communication, and the ability to handle high volumes without it being a call centre.