Customer Experience & Admin Coordinator

Blc International Pty; City of Brisbane; On-site; AUD 50,000 - 52,000; Full time

Job summary

BLC International Pty in Seventeen Mile Rocks, Australia, is seeking a friendly and proactive Customer Service & Administration Coordinator to support our Holi Colour Powder wholesale business. You will be the main contact for customers, handling orders, quotes, invoicing, payments and delivery, while also assisting with reception, general admin and accounts support.

The role requires excellent communication, organisation and a proactive attitude, with Xero experience preferred.

Qualifications

• Previous experience in customer service, administration, accounts support or a similar role.
• Strong written and verbal communication skills.
• Professional and friendly telephone manner.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Confidence communicating with customers regarding invoices and payments.
• Experience with Xero would be highly regarded.
• Experience with online orders, e-commerce or wholesale customers would be advantageous.

Responsibilities

• Process customer orders for our Holi Colour Powder wholesale online store.
• Respond to customer enquiries via phone and online channels in a friendly and professional manner.
• Prepare and assist with customer quotes.
• Assist customers with product, order and invoicing enquiries.
• Provide updates regarding orders, deliveries and tracking.
• Assist customers in resolving delivery issues and liaise with relevant parties where required.
• Ensure customers receive a high standard of service throughout the entire ordering process.
• Prepare and issue customer invoices.
• Follow up outstanding customer payments in a professional and timely manner.
• Assist the Senior Bookkeeper with accounts receivable invoicing through Xero.
• Respond to customer enquiries relating to invoices and payments.
• Maintain accurate customer and payment records.
• Escalate overdue or problematic accounts when required.
• Answer incoming telephone calls and direct them to the appropriate team member.
• Maintain organised records and administrative systems.
• Assist with general office coordination as required.
• Complete other reasonable ad hoc administrative duties as assigned.

Skills

Customer service

Administration

Accounts receivable

Xero experience

Microsoft Office

Tools

Xero

Excel

MS Office

Job description

BLC International Pty in Seventeen Mile Rocks, Australia, is seeking a friendly and proactive Customer Service & Administration Coordinator to support our Holi Colour Powder wholesale business. You will be the main contact for customers, handling orders, quotes, invoicing, payments and delivery, while also assisting with reception, general admin and accounts support.

The role requires excellent communication, organisation and a proactive attitude, with Xero experience preferred.