Customer Experience Officer, Part-Time (Thu-Fri)

Cox Automotive Australia; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Cox Automotive Australia is seeking an experienced Customer Service Officer to join our team. You will be the first point of contact for customers, delivering a welcoming and professional service while handling administrative and transaction support across site operations.

You will start at the Moorebank site with a planned transition to Kemp Creek, working Thursday and Friday, 8:00am–4:00pm (15 hours/week).

Qualifications

• Previous experience in a customer-facing administration role.
• Excellent customer service, communication and interpersonal skills.
• Strong attention to detail, data-entry accuracy and Microsoft Office proficiency.
• Effective problem-solving, time-management and prioritisation skills.
• Experience with purchase orders, invoices and payment follow-up.
• Ability to remain professional and adaptable in a fast-paced environment.
• Experience with SAP, CRM systems, customer portals or the automotive industry would be advantageous.
• A Certificate III or IV in Business Administration would be desirable

Responsibilities

• Deliver professional customer service as the first point of contact for customers and visitors.
• Manage customer enquiries, calls, visitor sign-in and general site administration.
• Raise purchase orders, follow up unpaid invoices and complete accurate SAP and customer record updates.
• Process payments, vehicle releases, registration documentation, fines and tolls.
• Coordinate vehicle-related documentation and salvage personal property.
• Support auction-day activities, including bidder registration, catalogue preparation and customer assistance.
• Promote the Cox Automotive Portal and help customers access invoices and payment options.
• Work collaboratively across teams and elevate complex enquiries when required

Skills

Customer-facing administration

Customer service

Communication

Data-entry accuracy

Microsoft Office

Problem-solving

Time management

Prioritisation

Automotive industry knowledge

Education

Certificate III/IV in Business Administration

Tools

SAP

CRM systems

Customer portals

Job description

Cox Automotive Australia is seeking an experienced Customer Service Officer to join our team. You will be the first point of contact for customers, delivering a welcoming and professional service while handling administrative and transaction support across site operations.

You will start at the Moorebank site with a planned transition to Kemp Creek, working Thursday and Friday, 8:00am–4:00pm (15 hours/week).