Customer Experience Lead – Automotive Repair & Service

Drive Group Australia; Canberra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

'ME' Day

Wellbeing Program

Reward and Recognition

Discounts

Everyday Savings

Career Development

Equal Opportunity

Job summary

Drive Group Australia is seeking a Customer Experience Officer to join our automotive team in Hume/ACT. This full-time role focuses on front-of-house administration and delivering exceptional customer service to our clients during the repair journey.

You will greet customers, provide timely updates via phone, SMS or email, book drop-offs and pickups, and collaborate with production, parts and estimating teams to minimise delays.

Qualifications

• Previous experience in a customer service role.
• Professional communication and presentation.
• High attention to detail and accuracy.
• Ability to multitask and prioritise work in a busy environment.
• Proficient in MS Office.
• Appropriate Australian Working Rights.

Responsibilities

• Meet and greet customers in a professional and friendly manner in person and over the phone.
• Provide clear and timely updates throughout the repair journey via phone, SMS or email.
• Handle customer enquiries, complaints and feedback with empathy and efficiently.
• Book and confirm vehicle drop off and pick up times and assessments.
• Collaborate with production, parts and estimating teams to minimise delays.
• Support the site team with ad hoc admin duties, ordering kitchen supplies etc.

Skills

Customer service experience

Professional communication

Attention to detail

Multitasking

Australian Working Rights

Tools

MS Office

Job description

Drive Group Australia is seeking a Customer Experience Officer to join our automotive team in Hume/ACT. This full-time role focuses on front-of-house administration and delivering exceptional customer service to our clients during the repair journey.

You will greet customers, provide timely updates via phone, SMS or email, book drop-offs and pickups, and collaborate with production, parts and estimating teams to minimise delays.