Multi-Channel Customer Experience Specialist

Cox Purtell Staffing Services; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Cox Purtell Staffing Services seeks a Customer Service Representative for a professional membership organisation in NSW. The role is the first point of contact for external enquiries, handling phone, email, web chat and social media with care, triaging and directing to the right team to ensure swift resolution while keeping members and the public well informed.

Based in Sydney, you will work in a small, busy Customer Experience team, supporting the organisation’s goal of delivering outstanding

Qualifications

• Experience in customer service across multiple channels.
• Strong administrative and organisational skills with ability to manage priorities.
• Proficiency in Microsoft Office and CRM/call routing platforms.
• Excellent verbal and written communication, customer-first approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to enquiries via phone, email, web chat and other channels.
• Triage enquiries by urgency and complexity, routing to the right person or team.
• Communicate messages accurately to manage expectations and resolve issues.
• Maintain accurate records of interactions to support process improvements.
• Provide administrative support including data entry, mailouts and report collation.

Skills

Multichannel support

Communication

Organization

CRM proficiency

MS Office

Tools

CRM platforms

Call routing platforms

MS Office

Job description

Cox Purtell Staffing Services seeks a Customer Service Representative for a professional membership organisation in NSW. The role is the first point of contact for external enquiries, handling phone, email, web chat and social media with care, triaging and directing to the right team to ensure swift resolution while keeping members and the public well informed.

Based in Sydney, you will work in a small, busy Customer Experience team, supporting the organisation’s goal of delivering outstanding