Customer Experience Officer - Automotive Industry

Drive Group Australia; Canberra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

'ME' Day

Wellbeing Program

Reward and Recognition

Discounts

Everyday Savings

Career Development

Equal Opportunity

Job summary

Drive Group Australia is seeking a Customer Experience Officer to join our automotive team in Hume/ACT. This full-time role focuses on front-of-house administration and delivering exceptional customer service to our clients during the repair journey.

You will greet customers, provide timely updates via phone, SMS or email, book drop-offs and pickups, and collaborate with production, parts and estimating teams to minimise delays.

Qualifications

• Previous experience in a customer service role.
• Professional communication and presentation.
• High attention to detail and accuracy.
• Ability to multitask and prioritise work in a busy environment.
• Proficient in MS Office.
• Appropriate Australian Working Rights.

Responsibilities

• Meet and greet customers in a professional and friendly manner in person and over the phone.
• Provide clear and timely updates throughout the repair journey via phone, SMS or email.
• Handle customer enquiries, complaints and feedback with empathy and efficiently.
• Book and confirm vehicle drop off and pick up times and assessments.
• Collaborate with production, parts and estimating teams to minimise delays.
• Support the site team with ad hoc admin duties, ordering kitchen supplies etc.

Skills

Customer service experience

Professional communication

Attention to detail

Multitasking

Australian Working Rights

Tools

MS Office

Job description

Customer Experience Officer - Automotive Industry

Due to continued growth, Drive Group Australia are currently seeking a Full-timeCustomer Experience Officerto support the team in Hume/ACT. In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.

PERKS ON OFFER

• 'ME' Day:A paid day off on your birthday so you can celebrate however you'd like!
• Wellbeing Program:We care about your wellbeing. You and your immediate family can access our Employee Assistance Program (EAP) for free, confidential counselling and support whenever you need it.
• Reward and Recognition:Enjoy site-run incentives like BBQs, team events, and company-wide recognition programs, including quarterly awards
• Discounts:Enjoy discounts on insurance and a variety of handy household items.
• Everyday Savings:Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more!
• Career Development:As we are growing at a rapid rate and promote from within, opportunities for career progression are plentiful!
• Equal Opportunity:Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.

KEY RESPONSIBILITIES

• Meet and greet customers in a professional and friendly manner in person and over the phone
• Provide clear and timely updates throughout the repair journey via phone, SMS or email.
• Handle customer enquiries, complaints and feedback with empathy and efficiently
• Book and confirm vehicle drop off and pick up times and assessments
• Collaborate with production, parts and estimating teams to minimise delays
• Support the site team with ad hoc admin duties, ordering kitchen supplies etc.

ABOUT YOU

• Previous experience in a customer service role
• Professional communication and presentation
• High attention to detail and accuracy
• Ability to multitask and prioritise work in a busy environment
• Proficient in MS Office
• Appropriate Australian Working Rights.

WHY JOIN?

• Be part of an expanding company that promotes from within and invests in its people, development and success.
• Modern, spacious office with quality equipment and IT systems in place
• Stable full-time employment with a strong pipeline of ongoing work
• Supportive team culture where your skills and experience are valued

ABOUT DRIVE GROUP AUSTRALIA

As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage "one stop shop solution", with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO's.