Customer Experience Officer BCoAC

Northern Rivers Social Development Council; Byron Bay; Sur place; AUD 28 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Competitive salary

Salary packaging

Wellness benefits

Résumé du poste

The Northern Rivers Social Development Council is seeking a community services coordinator for a permanent part-time role (1 day per week) at our Byron Bay centre. You will welcome tenants and visitors, support community programs, and help coordinate events and site activities.

You will work with a diverse community, use Microsoft Office and CRM systems, and join a supportive team focused on social impact. Availability on Wednesdays or Thursdays is preferred, with ad hoc shifts.

Qualifications

• Experience in customer service within a service organisation.
• Ability to communicate with diverse community members.
• Experience in event planning or coordinating events desirable.
• Studying Cert III in Events or related area is beneficial.

Responsabilités

• Welcome tenants and visitors and assist with their requirements.
• Support community engagement, advocacy, and site operations.
• Develop programs and events to enhance tenant and community collaboration.
• Coordinate events and activations to promote meaningful change.

Connaissances

Interpersonal skills

Customer service

Multitasking

Formation

Cert III in Events

Outils

Microsoft Office

CRM systems

Description du poste

Job Category: Community Services & Development

Through this role, you will help deepen local access to a range of community services, including health, education, advocacy as well as facilitate collaboration with aligned social impact businesses. Your warm, authentic, and excellent service will elevate people’s day as you welcome them to the centre. With a keen eye for the little details,you will take pride in assisting tenants and visitors with their requirements and ensuring the facilities are well kept.

Permanent part time role of 1 day per week, plus ad hoc shifts. Ideal candidate can work either Wednesdays or Thursdays, as required.

Job Description

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

What you'll be doing

• Connect with leaders in the non-profit and social impact industries
• Gain exposure to community engagement and advocacy, event management and operations management
• Develop programs, events and site activations to enhance tenant and community collaborations
• Opportunity to promote meaningful change and positively impact the lives of individuals and communities

What we're looking for

• Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress
• Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people from a diverse range of backgrounds, and provide relevant and accurateinformation in a way that is understood and actionable.
• Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome
• Experience in event planning and execution, or studying Cert III in Events
• High level ability to multitask across different systems including the Microsoft Office suite and various Customer Relationship Management systems, and effectively perform general administrative functions

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

For further information about the role, or to request adjustments to the recruitment process please contact Mikaela Hicks on 0407787595