Business Support Officer

Cultura; Geelong; On-site; AUD 28,000 - 41,000; Part time

Job summary

Cultura is seeking a professional Business Support Officer to provide high-quality reception and administrative support across Cultura’s work locations. Working on a rotating roster from Monday to Friday, you will be a key contact for clients, visitors and staff while supporting daily operations.

This part-time role is 15 hours per week, based in Geelong, with responsibilities spanning reception, queries, stationery management, event coordination and project administration.

Qualifications

• Experience in a Not-for-Profit or community services organisation.
• Experience with RTO systems and training environment reporting database.
• Lived experience within a multicultural community and the ability to speak a second language.

Responsibilities

• Greeting visitors and service participants to Cultura work locations and ensuring a welcoming environment.
• Take service participant related queries and link with the appropriate program areas.
• Answer and direct all phone calls at reception to the relevant work area in a prompt and professional manner.
• Managing incoming queries via phone, email and mail, and referring to the relevant area.
• Manage stationery and office supplies, including stock taking ordering and distribution.
• Assist with Cultura event coordination and promotional items both internally and externally as required.
• Performing ad-hoc administration duties to support the needs of the service delivery.
• Undertake project administrative support as directed by the supervisor and/or General Manager.
• Supporting reporting requirements to the relevant Managers and General Manager.
• Ensure compliance for entry requirements for all work sites are maintained.
• Complete spreadsheets and financial requirements such as petty cash/banking or receipting when required.
• Ensure local meetings and room bookings are managed as per the accepted systems.
• Provide support and a point of contact to external visitors and queries for internal colleagues.
• Other duties as directed by the relevant supervisor.
• Strong computer skills especially in Outlook, Word and Excel is essential
• Experience in a Not-for-Profit nor community services organisation;
• Experience with or familiar with RTO systems and training environment reporting database;
• Lived experience within a multicultural community and the ability to speak a second language.

Skills

Reception duties

Customer service

Strong computer skills

Multicultural experience

Second language

Tools

RTO systems

Training reporting database

Job description

We are seeking a professional and customer-focused Business Support Officer to provide high-quality reception and administrative support across Cultura’s work locations.

Working on a rotating roster from Monday to Friday, you will be a key point of contact for clients, visitors and staff while supporting the smooth day-to-day operation of administrative functions across the organisation.

This role is ideal for someone who enjoys variety, thrives in a people-focused environment and can build strong working relationships while delivering efficient, responsive and professional customer service and administrative support.

This part-time position is offered for 15 hours per week.

Duties

• Greeting visitors and service participants to various Cultura work locations and ensuring a welcoming and supportive environment is provided.
• Take service participant related queries and link with the appropriate program areas.
• Answer and direct all phone calls at reception to the relevant work area in a prompt and professional manner.
• Managing incoming queries via phone, email and mail, and referring to the relevant area.
• Manage stationery and office supplies, including stock taking ordering and distribution.
• Assist with Cultura event coordination and promotional items both internally and externally as required.
• Performing ad-hoc administration duties to support the needs of the service delivery.
• Undertake project administrative support as directed by the supervisor and/or General Manager.
• Supporting reporting requirements to the relevant Managers and General Manager.
• Ensure compliance for entry requirements for all work sites are maintained.
• Complete spreadsheets and financial requirements such as petty cash/banking or receipting when required.
• Ensure local meetings and room bookings are managed as per the accepted systems.
• Provide support and a point of contact to external visitors and queries for internal colleagues.
• Other duties as directed by the relevant supervisor.
• Strong computer skills especially in Outlook, Word and Excel is essential
• Experience in a Not-for-Profit nor community services organisation;
• Experience with or familiar with RTO systems and training environment reporting database;
• Lived experience within a multicultural community and the ability to speak a second language.

Employment may be subject to the satisfactory completion of a Police Criminal Record Check, NDIS Worker Screening Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

If you have any questions about the position, you may contact us on *******@cultura.org.au