Customer Experience Officer BCoAC

Social Futures Ltd; Byron Bay; On-site; AUD 12,000 - 18,000; Part time

Benefits offered by this job

Meaningful work

Supportive team culture

Development opportunities

Salary packaging & wellness benefits

Job summary

Social Futures Ltd in Byron Bay is seeking a permanent part-time Centre Assistant to help deepen local access to community services. The role welcomes tenants and visitors, supports events, and assists with day-to-day operations.

You will work one day per week (Wednesday or Thursday) with ad hoc shifts, joining a supportive team and having opportunities for professional development, salary packaging and wellness benefits.

Qualifications

• Experience in a customer service role within a service organisation.
• Strong interpersonal and communication skills with diverse communities.
• Ability to identify issues, prioritise and collaborate to achieve outcomes.
• Experience in event planning or studying Cert III in Events.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Connect with leaders in the non-profit and social impact sectors.
• Support community engagement, events and operations management.
• Develop programs, events and site activations to enhance tenant and community collaborations.
• Promote meaningful change and positively impact lives and communities.

Skills

Customer service

Interpersonal skills

Problem solving

Multitasking

Education

Cert III in Events

Tools

Microsoft Office

CRM systems

Job description

Through this role, you will help deepen local access to a range of community services, including health, education, advocacy as well as facilitate collaboration with aligned social impact businesses. Your warm, authentic, and excellent service will elevate people's day as you welcome them to the centre. With a keen eye for the little details,you will take pride in assisting tenants and visitors with their requirements and ensuring the facilities are well kept.

Permanent part time role of 1 day per week, plus ad hoc shifts. Ideal candidate can work either Wednesdays or Thursdays, as required.

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

Why join us?

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

What you'll be doing

• Connect with leaders in the non-profit and social impact industries
• Gain exposure to community engagement and advocacy, event management and operations management
• Develop programs, events and site activations to enhance tenant and community collaborations
• Opportunity to promote meaningful change and positively impact the lives of individuals and communities

What we're looking for

• Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress
• Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people from a diverse range of backgrounds, and provide relevant and accurateinformation in a way that is understood and actionable.
• Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome
• Experience in event planning and execution, or studying Cert III in Events
• High level ability to multitask across different systems including the Microsoft Office suite and various Customer Relationship Management systems, and effectively perform general administrative functions

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

For further information about the role, or to request adjustments to the recruitment process please contact Mikaela Hicks on 0407787***

For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/