Customer Experience Manager - Front End & Team Growth

Coles Group; The Gap; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Recognition program

Leadership training

Novated car leases

Parental leave

Job summary

Coles Group in The Gap is seeking a Customer Service Manager to lead the day-to-day operations of the customer service department and front-of-store. Reporting to the Store Manager, you’ll ensure a welcoming, well-presented store and a high standard of service for customers and team members.

This role focuses on leading a fast-paced customer-facing team, rostering, coaching, cost control, and delivering an outstanding shopping experience while upholding health and safety within the store.

Qualifications

• Experience in fast-paced customer facing environment.
• Proven leadership to coach and develop team to meet targets, cost control and rostering.
• Maintain excellent service standards at the checkout area and desk.
• Drive a one-team culture prioritising health, safety and wellbeing.
• Customer-obsessed approach to understand diverse customers and improve shopping experience.

Responsibilities

• Full accountability for day-to-day running of the customer service department and front-of-store operations.
• Oversee checkouts and the customer service desk to ensure a welcoming store.
• Contribute to a store that is well presented, engaging and safe for customers and team members.

Skills

Leadership

Coaching

Roster planning

Customer service

Health & safety

Job description

Coles Group in The Gap is seeking a Customer Service Manager to lead the day-to-day operations of the customer service department and front-of-store. Reporting to the Store Manager, you’ll ensure a welcoming, well-presented store and a high standard of service for customers and team members.

This role focuses on leading a fast-paced customer-facing team, rostering, coaching, cost control, and delivering an outstanding shopping experience while upholding health and safety within the store.