Customer Experience & Logistics Coordinator

Graymont Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Graymont is seeking a Customer Service Representative in North Sydney NSW to ensure exceptional customer experiences through effective coordination and communication.

Reporting to the Customer Service Supervisor, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery.

Qualifications

• 3–5 years in Customer Service or Sales Support or related roles preferred.
• Experience with ERP systems and CRM tools is desirable.
• Willingness to work occasional after-hours, weekends or holidays as needed.

Responsibilities

• Customer Engagement: Act as the primary contact for customers, building strong relationships and providing responsive support.
• Cross-Functional Communication: Coordinate between customers, sales, invoicing, plant operations, and logistics for smooth information flow.
• Issue Resolution: Address inquiries and complaints promptly and identify recurring issues for improvement.
• Customer Insights: Gather and share customer feedback to enhance service quality and satisfaction.
• Operational Support: Maintain SOPs and KPIs; assist in training and guiding other team members.

Skills

Customer focus

Problem solving

Effective communicator

Teamwork

Time management

Education

Associate degree or diploma in Business/Logistics

Tools

JD Edwards

SAP

Salesforce

TMS platforms

Cognos

Job description

Graymont is seeking a Customer Service Representative in North Sydney NSW to ensure exceptional customer experiences through effective coordination and communication.

Reporting to the Customer Service Supervisor, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery.