Logistics Sales & Customer Support Specialist

Remondis; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

REMONDIS Australia is seeking a Customer Service / Logistics Coordinator to support sales, operations and transport teams. You will manage inbound enquiries, generate and qualify leads, maintain CRM records and support renewals, while coordinating daily transport schedules and vehicle bookings.

The role requires excellent communication, strong administration skills and experience with CRM and Microsoft Office.

Qualifications

• Customer service experience is required.
• Sales experience is preferred.
• Strong administration and organisational skills are essential.
• Excellent communication skills are needed.
• CRM and Microsoft Office proficiency required.
• Transport/logistics experience is desirable.
• Ability to manage multiple priorities.
• Dangerous Goods and CoR knowledge advantageous.

Responsibilities

• Manage inbound enquiries and outbound customer contact activities.
• Generate and qualify sales leads.
• Maintain CRM records.
• Support customer renewals.
• Provide professional customer service via phone and email.
• Coordinate daily transport schedules and vehicle bookings.
• Enter and maintain transport jobs.
• Monitor transport activities and communicate delays.
• Assist with route planning and fleet utilisation.
• Prepare manifests and waste tracking documentation.
• Support Dangerous Goods, EPA and Chain of Responsibility compliance.
• Coordinate with drivers, subcontractors and operations personnel.
• Monitor driver paperwork and compliance records.
• Assist with vehicle maintenance scheduling.
• Support operational KPI reporting.
• Assist with after-hours and emergency response coordination.
• Contribute to a Zero Harm safety culture.
• Perform administrative duties supporting Sales, Operations and Transport teams.

Skills

Customer service

Sales experience

Administration skills

Communication skills

CRM proficiency

Transport/logistics experience

Multitasking

Dangerous Goods & CoR

Tools

Microsoft Office

CRM software

Job description

REMONDIS Australia is seeking a Customer Service / Logistics Coordinator to support sales, operations and transport teams. You will manage inbound enquiries, generate and qualify leads, maintain CRM records and support renewals, while coordinating daily transport schedules and vehicle bookings.

The role requires excellent communication, strong administration skills and experience with CRM and Microsoft Office.