Customer Experience Coordinator: Growth & Problem-Solver

GT-EX; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

GT-EX in Banksmeadow, Sydney is seeking a Customer Experience Coordinator to link customers with operations and ensure smooth shipments. The role sits between customers and operations, handling enquiries, monitoring shipments, solving problems and maintaining the service level GT-EX expects.

We value proactive individuals who communicate well, think on their feet, and want responsibility and growth in a fast-moving business.

Qualifications

• Is proactive and takes ownership.
• Communicates well and is good with people.
• Can think on their feet and solve problems.
• Has strong attention to detail.
• Genuinely cares about doing a good job.
• Wants responsibility and the opportunity to grow.

Responsibilities

• Manage customer enquiries.
• Monitor shipments and track progress.
• Resolve issues and maintain service levels.
• Serve as the bridge between customers and operations.

Skills

Proactive

Good communication

Problem solving

Attention to detail

Empathy / customer care

Growth mindset

Job description

GT-EX in Banksmeadow, Sydney is seeking a Customer Experience Coordinator to link customers with operations and ensure smooth shipments. The role sits between customers and operations, handling enquiries, monitoring shipments, solving problems and maintaining the service level GT-EX expects.

We value proactive individuals who communicate well, think on their feet, and want responsibility and growth in a fast-moving business.