Customer Service Specialist - Fast-Paced Logistics & Solutions

Heidelberg Materials; Gold Coast City; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Salary sacrifice options

Learning & development

Discounted health insurance

Novated leasing

Employee discounts

Job summary

Hymix Southport is seeking a Customer Service Agent to manage orders and delivery requests with accuracy and efficiency. You will build strong relationships with customers and internal teams, communicating proactively to keep projects moving and outcomes positive.

In this role, you will solve problems quickly, stay calm under pressure, and contribute to a collaborative team culture. Full training and genuine career development opportunities are provided across the business.

Qualifications

• Excellent communication and relationship-building skills.
• Positive, can-do attitude and willingness to learn.
• Strong problem-solving abilities and sound judgment.

Responsibilities

• Manage customer orders and delivery requests accurately and efficiently.
• Build relationships with customers and internal stakeholders.
• Communicate proactively to keep customers informed and projects moving.
• Solve problems and find practical solutions when circumstances change.
• Work closely with operational teams to coordinate successful outcomes.
• Provide service that customers remember for all the right reasons.
• Contribute to a positive and collaborative team environment.

Skills

Excellent communication

Relationship-building

Positive can-do attitude

Problem-solving abilities

Attention to detail

Administrative skills

Job description

Hymix Southport is seeking a Customer Service Agent to manage orders and delivery requests with accuracy and efficiency. You will build strong relationships with customers and internal teams, communicating proactively to keep projects moving and outcomes positive.

In this role, you will solve problems quickly, stay calm under pressure, and contribute to a collaborative team culture. Full training and genuine career development opportunities are provided across the business.