Customer Service Specialist: Delivery & Problem Solver

Heidelberg Materials; Southport; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary sacrifice options

Learning and development opportunities

Discounted health insurance

Novated leasing

Employee discounts

Job summary

Hymix in Australia is seeking a Customer Service Agent to act as the vital link between customers and our business, ensuring orders are managed accurately and efficiently. You’ll work closely with operations to coordinate deliveries and keep customers informed at every step.

We value a positive attitude, calmness under pressure, and strong administrative skills. This full-time role offers training, career development, and a supportive team culture with diverse benefits.

Qualifications

• Excellent communication and relationship-building skills.
• A positive, can-do attitude and willingness to learn.
• Strong problem-solving abilities and sound judgement.
• The ability to remain calm and organised in a fast-paced environment.
• High attention to detail and strong administrative skills.
• Confidence working with multiple stakeholders and competing priorities.
• Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded.

Responsibilities

• Manage customer orders and delivery requests accurately and efficiently.
• Build and maintain strong relationships with customers and internal stakeholders.
• Communicate proactively to keep customers informed and projects moving.
• Solve problems and find practical solutions when plans change.
• Coordinate with operational teams to achieve successful outcomes.
• Provide service that customers remember for all the right reasons.
• Contribute to a positive and collaborative team environment.

Skills

Excellent communication

Relationship-building

Positive can-do attitude

Problem-solving

Calm under pressure

Attention to detail

Stakeholder coordination

Job description

Hymix in Australia is seeking a Customer Service Agent to act as the vital link between customers and our business, ensuring orders are managed accurately and efficiently. You’ll work closely with operations to coordinate deliveries and keep customers informed at every step.

We value a positive attitude, calmness under pressure, and strong administrative skills. This full-time role offers training, career development, and a supportive team culture with diverse benefits.