Customer Experience Specialist: Fast-Paced Growth

235 Hymix Australia Pty Ltd; Southport; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Salary sacrifice options

Learning and development opportunities

Discounted health insurance

Novated leasing

Employee discounts

Job summary

Hymix is seeking a Customer Service Agent to be the vital link between customers and the business, ensuring every order is managed accurately and with a customer-first mindset. You will help arrange deliveries, coordinate with operations, and keep customers informed while maintaining calm under pressure and strong attention to detail.

The role emphasizes building relationships, problem-solving on the fly, and contributing to a collaborative team culture with full training and career development

Qualifications

• No specific industry experience required; attitude matters.
• Strong communication and admin skills required.
• Willingness to learn and adapt in a fast-paced role.

Responsibilities

• Manage customer orders and delivery requests accurately.
• Build strong relationships with customers and internal stakeholders.
• Communicate proactively to keep customers informed and projects moving.
• Solve problems and find practical solutions when plans change.
• Coordinate with operations teams for successful outcomes.
• Provide service that customers remember for all the right reasons.
• Contribute to a positive and collaborative team environment.

Skills

Communication

Relationship-building

Problem-solving

Calm under pressure

Attention to detail

Stakeholder management

Customer service experience

Job description

Hymix is seeking a Customer Service Agent to be the vital link between customers and the business, ensuring every order is managed accurately and with a customer-first mindset. You will help arrange deliveries, coordinate with operations, and keep customers informed while maintaining calm under pressure and strong attention to detail.

The role emphasizes building relationships, problem-solving on the fly, and contributing to a collaborative team culture with full training and career development