Customer Service Agent

Heidelberg Materials; Southport; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary sacrifice options

Learning and development opportunities

Discounted health insurance

Novated leasing

Employee discounts

Job summary

Hymix in Australia is seeking a Customer Service Agent to act as the vital link between customers and our business, ensuring orders are managed accurately and efficiently. You’ll work closely with operations to coordinate deliveries and keep customers informed at every step.

We value a positive attitude, calmness under pressure, and strong administrative skills. This full-time role offers training, career development, and a supportive team culture with diverse benefits.

Qualifications

• Excellent communication and relationship-building skills.
• A positive, can-do attitude and willingness to learn.
• Strong problem-solving abilities and sound judgement.
• The ability to remain calm and organised in a fast-paced environment.
• High attention to detail and strong administrative skills.
• Confidence working with multiple stakeholders and competing priorities.
• Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded.

Responsibilities

• Manage customer orders and delivery requests accurately and efficiently.
• Build and maintain strong relationships with customers and internal stakeholders.
• Communicate proactively to keep customers informed and projects moving.
• Solve problems and find practical solutions when plans change.
• Coordinate with operational teams to achieve successful outcomes.
• Provide service that customers remember for all the right reasons.
• Contribute to a positive and collaborative team environment.

Skills

Excellent communication

Relationship-building

Positive can-do attitude

Problem-solving

Calm under pressure

Attention to detail

Stakeholder coordination

Job description

Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys delivering outstanding customer experiences?

At Hymix, no two days are the same. One minute you’re helping a customer arrange a delivery, the next you’re working with operational teams to find a solution when plans change. As a Customer Service Agent, you’ll be the vital link between our customers and our business, ensuring every order is managed accurately, efficiently, and with a customer-first mindset.

Success in this role comes from staying calm under pressure, thinking on your feet, and genuinely caring about helping customers achieve the best outcome.

About the role

You’ll play a key part in delivering exceptional service and ensuring a smooth customer experience by:

• Managing customer orders and delivery requests accurately and efficiently

• Building strong relationships with customers and internal stakeholders

• Communicating proactively to keep customers informed and projects moving

• Solving problems and finding practical solutions when circumstances change

• Working closely with operational teams to coordinate successful outcomes

• Providing service that customers remember for all the right reasons

• Contributing to a positive and collaborative team environment

About you

We’re not looking for concrete industry experience. We’re looking for people with the right attitude and a genuine passion for customer service.

You’ll bring:

• Excellent communication and relationship-building skills

• A positive, can-do attitude and willingness to learn

• Strong problem-solving abilities and sound judgement

• The ability to remain calm and organised in a fast-paced environment

• High attention to detail and strong administrative skills

• Confidence working with multiple stakeholders and competing priorities

• Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded

What’s in it for you?

At Hymix, this isn’t just a customer service role. It’s an opportunity to build a long-term career with a business that helps build Australia.

We offer:

• Full training and support to help you succeed, regardless of industry background

• A full-time 38-hour week worked across five days

• Shifts rostered between 5:00am and 5:00pm

• Potential for one Saturday shift per month, with plenty of notice provided

• Genuine career development opportunities across Allocations, Sales, Production and other areas of the business

• A supportive team culture where hard work, initiative and growth are recognised

• Access to a range of employee benefits including salary sacrifice options, learning and development opportunities, discounted health insurance, novated leasing and employee discounts

Why Hymix?

At Hymix, we’re helping build Australia’s communities through quality concrete solutions and outstanding service. We’re committed to creating an inclusive workplace where people can grow, develop their careers, and be recognised for the contribution they make every day.