Customer Experience Leader - Swim School

Carlile-Swim-Operations-Pty-Ltd; Perth; Sur place; AUD 95 000 - 130 000; Plein temps

Résumé du poste

Carlile Swim in Perth is seeking a Customer Experience Manager to lead the CX team at our Karrinyup centre. This hands-on leadership role focuses on delivering exceptional customer experiences for families, coaching staff, and driving enrolments and retention.

Reporting to the Swim School Manager, you will oversee centre administration, rosters, and customer communications, while modelling service excellence and safeguarding practices across the team.

Qualifications

• Proven experience leading, coaching and developing customer facing teams.
• Strong customer service skills and ability to manage challenging conversations.
• Experience managing rosters, daily operations and team performance.
• Willingness to obtain a Swim Teacher qualification if not held.

Responsabilités

• Lead, coach and develop the Customer Experience team and Pool Deck Supervisors
• Create welcoming, positive experiences for swimmers and families
• Lead by example through rostered shifts across customer experience, pool deck supervision and teaching
• Oversee enrolments, bookings, administration and customer communication
• Support swimmer retention, centre growth and strong family relationships
• Manage team rosters, recruitment, onboarding and performance
• Champion child safeguarding, workplace safety and a positive team culture

Connaissances

Leadership

Customer service

People development

Roster management

Communication

Formation

Swim Teacher qualification

Description du poste

Carlile Swim in Perth is seeking a Customer Experience Manager to lead the CX team at our Karrinyup centre. This hands-on leadership role focuses on delivering exceptional customer experiences for families, coaching staff, and driving enrolments and retention.

Reporting to the Swim School Manager, you will oversee centre administration, rosters, and customer communications, while modelling service excellence and safeguarding practices across the team.