Swim School Centre Manager: Lead Teams & Customer Excellence

Carlile-Swim-Operations-Pty-Ltd; Perth; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Carlile Swim is seeking a Swim School Manager to lead our Karrinyup centre in Perth, overseeing people, operations and performance of the swim school. You will coach and support your leadership team while remaining hands on through rostered shifts in the program.

We value a proactive leader with a track record in developing teams, delivering high-quality teaching, and delivering exceptional customer experiences for families and children across Australia.

Qualifications

• Proven experience leading, coaching and developing teams.
• Experience managing daily operations, staffing, rosters and performance.
• Strong customer service skills and the ability to build positive relationships.
• Commercial awareness and experience working towards operational and financial targets.
• Strong organisation, problem solving and decision making skills.
• Collaborative, proactive approach with commitment to safety and team culture.

Responsabilités

• Lead, mentor and develop your centre leadership team and wider swim school.
• Create a positive, inclusive and supportive team culture.
• Drive centre performance across enrolments, retention and operational targets.
• Champion consistent, high quality delivery of the Carlile Swim program.
• Oversee staffing, rostering, budgets and daily centre operations.
• Build strong relationships with families and ensure exceptional customer experiences.
• Lead by example through regular rostered shifts in the program.
• Champion safeguarding, workplace safety and continuous improvement.

Connaissances

Team leadership

Operations management

Customer service

Commercial awareness

Organisational skills

Safety & culture

Description du poste

Carlile Swim is seeking a Swim School Manager to lead our Karrinyup centre in Perth, overseeing people, operations and performance of the swim school. You will coach and support your leadership team while remaining hands on through rostered shifts in the program.

We value a proactive leader with a track record in developing teams, delivering high-quality teaching, and delivering exceptional customer experiences for families and children across Australia.