Customer Experience Leader & Store Team Coach

Bet365 Company; Townsville City; On-site; AUD 64,000 - 87,000; Full time

Job summary

Dan Murphy's Dalrymple is seeking an Assistant Store Manager (Customer Experience) to lead a team and deliver a world class in-store experience. You’ll drive engagement, coaching and operational excellence to grow loyalty and revenue.

You'll foster a diverse, energetic culture and empower your people to learn and progress within the Dan Murphy's family, while building strong ties with the local community.

Qualifications

• Motivate and lead the team to deliver a world-class customer experience.
• Coach and mentor staff to continual improvement.
• Operate in a fast-paced retail environment with initiative.
• Champion diversity and inclusive culture in-store.
• Utilize customer feedback to guide decisions.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Skills

People leadership

Team development

Customer experience

Retail operations

Fast-paced environment

Job description

Dan Murphy's Dalrymple is seeking an Assistant Store Manager (Customer Experience) to lead a team and deliver a world class in-store experience. You’ll drive engagement, coaching and operational excellence to grow loyalty and revenue.

You'll foster a diverse, energetic culture and empower your people to learn and progress within the Dan Murphy's family, while building strong ties with the local community.