Customer Experience Leader: Staff Growth & Community Impact

Endeavour Group Careers; Townsville City; On-site; AUD 67,000 - 81,000; Full time

Benefits offered by this job

Exclusive staff discount card

Endeavour Wellbeing Support

Career growth within the group

Job summary

Dan Murphy's Townsville is seeking a Customer Experience Manager to lead a store team and deliver exceptional in-store experiences. You will drive customer loyalty, spearhead education for growth, and mentor team members to reach their potential within a fast-paced retail setting.

Join a company within the Endeavour Group network that values diverse perspectives and community focus, offering career growth and supportive wellbeing programs, plus staff discounts across multiple brands.

Qualifications

• Leadership experience with teams
• Customer experience orientation
• Ability to coach and mentor staff

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes loyalty and revenue growth
• Coach and mentor staff to continuously improve, delivering regular coaching sessions
• Create an inclusive environment where diversity enhances culture and performance
• Lead store tasks and utilize customer feedback to inform decisions and actions

Job description

Dan Murphy's Townsville is seeking a Customer Experience Manager to lead a store team and deliver exceptional in-store experiences. You will drive customer loyalty, spearhead education for growth, and mentor team members to reach their potential within a fast-paced retail setting.

Join a company within the Endeavour Group network that values diverse perspectives and community focus, offering career growth and supportive wellbeing programs, plus staff discounts across multiple brands.