Customer Experience Executive

Stockland; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Stockland Merrylands is seeking a Marketing Executive to join our Retail Marketing team. You will shape the customer experience, develop campaigns, events, social content and community programs to drive visitation and retailer success.

You will work autonomously in a fast‑paced environment, building relationships with retailers and community partners while turning insights into action and contributing to the centre’s growth and relevance in the local market.

Qualifications

• Experience in a marketing role within retail/shopping centres or customer‑facing environments.
• Demonstrated experience delivering campaigns, events, social media and digital communications.
• Strong stakeholder management with retailers, suppliers and community partners.
• Ability to analyse customer insights and data to inform marketing activities.
• Tertiary qualifications in Marketing, Communications, Business or related discipline, or equivalent experience.

Responsibilities

• Join the Retail Marketing team in a permanent full‑time position at Stockland Merrylands, delivering local and national marketing initiatives.
• Develop and execute campaigns, events, social content, EDMs and community engagement programs to drive visitation and retailer success.
• Build strong relationships with retailers, community groups, suppliers and local organisations to create authentic connections and experiences.
• Manage campaign budgets, contribute insights and reporting, and use customer data to inform decisions and improve outcomes.
• Enhance the centre experience and keep the centre vibrant and connected to the local community in line with Stockland's vision.

Skills

Campaign management

Social media

Stakeholder management

Customer insights

Autonomy/initiative

Education

Marketing/Communications/Business degree

Tools

CRM systems

Email marketing (EDMs)

Job description

The Opportunity - Join us in shaping a better future for people, communities, and the planet.

Help inspire places people love to live.

We're looking for a passionate and energetic Marketing Executive to join our Retail team at Stockland Merrylands. This is an exciting opportunity to shape the customer experience, bring innovative campaigns to life and build meaningful connections with retailers, customers and the local community. If you thrive in a fast paced environment where no two days are the same, this role offers the autonomy, ownership and variety to make a real impact.

We're Looking For

A marketing professional with a few years of experience who is ready to take ownership of a centre marketing program, deliver memorable customer experiences and bring fresh ideas to a thriving retail destination.

What You'll Do

• Join our Retail Marketing team in a permanent full time position based at Stockland Merrylands, supporting the delivery of local and national marketing initiatives.
• Develop and execute campaigns, events, social media content, EDMs and community engagement programs that drive visitation, customer engagement and retailer success.
• Build strong relationships with retailers, community groups, suppliers and local organisations to create authentic connections and experiences that resonate with customers.
• Manage campaign budgets, contribute insights and reporting, and use customer data to help inform marketing decisions and improve outcomes.
• Play a key role in enhancing the centre experience, ensuring the centre remains relevant, vibrant and connected to the local community while supporting Stockland's vision of creating better places.

About You

You're passionate about marketing, customer experience and creating moments that bring people together. You enjoy working autonomously, taking ownership of your work and turning ideas into action.

You're looking for a role where you can build strong community connections, influence customer behaviour through great marketing and develop your career within a diverse and growing business.

Experience & Skills That Count

• Experience in a marketing role, ideally within retail, shopping centres, property, hospitality or a customer facing environment.
• Demonstrated experience delivering campaigns, events, social media and digital communications.
• Strong stakeholder management skills with the ability to build relationships across retailers, suppliers and community partners.
• Ability to analyse customer insights and data to inform marketing activities and enhance the customer experience.
• Relevant tertiary qualifications in Marketing, Communications, Business or a related discipline, or equivalent experience.

The Right Mindset

• Customer focused and passionate about creating engaging experiences.
• Seeking to take that next step, and take ownership in a dynamic environment
• Collaborative, community minded and excited to bring fresh ideas and innovation to the role.

The Stockland Proposition

We're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.