Customer Service Coordinator - Sydney Airport

TCR INTERNATIONAL; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Ongoing training

Quarterly employee awards

Health & Happiness Days

Team events

Job summary

TCR INTERNATIONAL is seeking a Customer Service Coordinator for our Sydney Workshop, serving as the link between customers and the workshop team to ensure an exceptional service experience. This role suits someone who enjoys building relationships and delivering positive customer outcomes.

You will build relationships, provide updates on equipment availability and repair progress, and bridge communication between customers and the workshop.

Qualifications

• Experience in customer service, service coordination, scheduling, administration, or similar role.
• Able to remain calm, positive and customer-focused in a fast-paced environment.
• Strong relationship-building and interpersonal skills.
• Proactive mindset with ability to anticipate customer needs and provide solutions.

Responsibilities

• Build and maintain strong relationships with customers through proactive communication.
• Speak with customers via phone, email, and in person to provide updates on equipment availability, repair progress, and service timelines.
• Act as the bridge between customers and the workshop team, sharing information clearly and managing expectations.
• Lead and participate in regular customer meetings, provide operational updates, and address customer queries.
• Prepare and share reports with customers, analyse operational data, and communicate key insights clearly.
• Resolve customer queries efficiently and escalate issues when required.
• Support workshop leadership by maintaining timely, professional customer communication.
• Identify opportunities to enhance the customer experience and strengthen long-term relationships.

Skills

Communication

Relationship building

Problem solving

Proactive approach

Job description

Customer Service Coordinator

TCR has a brand-new, exciting opportunity available in our Sydney Workshop: Customer Service Coordinator!

The Opportunity

TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, we provide mission-critical rental, leasing, and maintenance services that airlines and handlers rely on every day.

As the Customer Service Coordinator, you'll be the link between our customers and our workshop team, ensuring customers receive an exceptional service experience. This role is ideal for someone who genuinely enjoys building relationships and creating positive customer experiences.

A snapshot of what you will be doing here:

• Build and maintain strong relationships with customers through proactive communication.
• Speak with customers regularly via phone, email and in person to provide updates on equipment availability, repair progress, and service timelines.
• Act as the bridge between customers and our workshop team, ensuring information is shared clearly and expectations are managed effectively.
• Lead and participate in regular customer meetings, providing operational updates and addressing customer queries.
• Prepare and share reports with customers, analyse operational data, and communicate key insights clearly.
• Resolve customer queries efficiently and elevate issues where required.
• Support workshop leadership by ensuring customer communication remains timely, professional, and solutions-focused.
• Identify opportunities to enhance the customer experience and strengthen long-term customer relationships.

Who we're looking for:

• You'll be confident communicating with a wide range of stakeholders, comfortable picking up the phone, and naturally focused on finding solutions.
• Previous experience in customer service, service coordination, scheduling, administration, or a similar customer-facing role.
• The ability to remain calm, positive, and customer-focused in a fast-paced environment.
• Excellent relationship-building skills.
• A proactive approach and the ability to anticipate customer needs.
• Strong problem-solving skills and the ability to remain calm under pressure.

Why you'll love working with us:

• You'll work at our Sydney Workshop close to the action, decisions, and leadership. No fluff, no red tape. Just freedom to lead and make real impact in a fast-paced, results-driven environment
• You'll join a smart, grounded team that moves fast and backs each other. No egos just results.
• We show up because the energy's real. Great conversations, fast decisions, and plenty of fun thanks to regular team BBQs, social events, and moments that bring the whole crew together.
• Our Health & Happiness Days give you extra time off each year because life outside work matters too.
• One team, 30+ countries, shared goals. Work that fits life, not the other way around.
• And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.

Additional Benefits:

• Ongoing training and upskilling to continue building your expertise.
• Quarterly employee awards recognising your contribution and achievements.

Your ticket to impact

We encourage candidates to apply even if they don't meet every requirement listed. Research shows people from underrepresented groups often hesitate unless they check every box - at TCR, we're looking for relevance, not perfection.

We welcome Women, Aboriginal and Torres Strait Islander peoples and Veterans to apply.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application.

Please feel free to email us with any questions at [e-mail]

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.