Customer Experience Coordinator

GT-EX

Sydney

On-site

AUD 65,000 - 90,000

Full time

8 days ago

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Job summary

GT-EX in Banksmeadow, Sydney is seeking a Customer Experience Coordinator to link customers with operations and ensure smooth shipments. The role sits between customers and operations, handling enquiries, monitoring shipments, solving problems and maintaining the service level GT-EX expects.

We value proactive individuals who communicate well, think on their feet, and want responsibility and growth in a fast-moving business.

Qualifications

Is proactive and takes ownership.
Communicates well and is good with people.
Can think on their feet and solve problems.
Has strong attention to detail.
Genuinely cares about doing a good job.
Wants responsibility and the opportunity to grow.

Responsibilities

Manage customer enquiries.
Monitor shipments and track progress.
Resolve issues and maintain service levels.
Serve as the bridge between customers and operations.

Skills

Proactive

Good communication

Problem solving

Attention to detail

Empathy / customer care

Growth mindset

Job description

We’re looking for a Customer Experience Coordinator to join our team in Banksmeadow, Sydney.

GT-EX has tripled in size over the past four years, and as we continue to grow, we’re looking for another switched-on person to join the team.

This role sits right in the middle of our customers and operations — managing enquiries, keeping an eye on shipments, solving problems and making sure our customers receive the level of service we expect at GT-EX.

We’re not necessarily looking for someone with years of logistics experience.

We’re looking for someone who: