Customer Experience Coordinator - Aged Care & NDIS

Five Good Friends; Brisbane; Ibrido; AUD 52.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Wellness allowance

Counselling services

Parental leave support

Descrizione del lavoro

Five Good Friends is seeking a Customer Service Coordinator to join our Brisbane-based team. You will be the friendly voice supporting Members and Helpers, handling inbound and outbound calls, emails and chats, and guiding users through our care platform.

This busy, phone-led role emphasizes empathy, accuracy and timely problem solving. You’ll use your experience with support processes, NDIs and home-care packages to deliver an exceptional customer experience, while collaborating with internal

Competenze

• 2+ years in a customer support, contact centre or call centre role.

Mansioni

• Deliver exceptional service via phone, email and chat.
• Support Members and Helpers using knowledge of Support at Home packages and NDIS.
• Collaborate with internal teams to resolve issues and gather feedback.
• Proactively drive engagement, retention and satisfaction.

Conoscenze

Phone support

Verbal communication

Written communication

Multitasking

Problem solving

Attention to detail

Descrizione del lavoro

Five Good Friends is seeking a Customer Service Coordinator to join our Brisbane-based team. You will be the friendly voice supporting Members and Helpers, handling inbound and outbound calls, emails and chats, and guiding users through our care platform.

This busy, phone-led role emphasizes empathy, accuracy and timely problem solving. You’ll use your experience with support processes, NDIs and home-care packages to deliver an exceptional customer experience, while collaborating with internal