Customer Care Coordinator

SOCO Recruitment; Brisbane; On-site; AUD 55,000 - 74,000; Full time

Job summary

SOCO Recruitment is seeking a Client Care Coordinator to join our aged care team, supporting older Australians to live independently at home. You'll build relationships with clients and families while coordinating care services.

No prior aged care experience is required; we value attitude, communication skills and a genuine desire to help others. You’ll receive training, work with experienced leaders, and have growth opportunities in a purpose-driven sector.

Qualifications

• Relevant customer service or front-line experience.
• Interest in aged care and helping others.
• Excellent time management and multitasking.
• Comfort working with multiple systems and platforms.
• Attention to detail and proactive mindset.

Responsibilities

• Manage a portfolio of aged care clients.
• Hold regular client check-in calls and respond to enquiries.
• Coordinate and schedule support services and care workers.
• Oversee onboarding for new clients.
• Review budgets and service plans to ensure efficient fund use.
• Monitor client spending to keep services within budget.
• Liaise with service providers and source support.
• Maintain accurate records and notes across systems.
• Support incident management and follow-up processes.
• Assist with funding requests and package upgrades via My Aged Care.

Skills

Strong communication

Relationship management

Organisational skills

Multisystem experience

Job description

Are you someone who genuinely enjoys helping people and thrives in a fast-paced, relationship-driven environment?

We're looking for a Client Care Coordinator to join a growing aged care team supporting older Australians to live independently in their own homes for longer.

With more than 50 brand new positions available, this is a fantastic opportunity to join a business that's growing quickly and build a long-term career in an industry with genuine purpose and opportunity.

Start or build your career in aged care, with the support, training and guidance to learn the industry from day one. You don't need previous aged care experience, we're looking for people with the right attitude, communication skills and genuine desire to help others.

You'll work alongside experienced leaders in a progressive and growing business, building relationships with clients and their families while also working closely with the people delivering care on the ground. No two days will be the same, you'll have the opportunity to develop your skills and take your career in a number of different directions as you grow with the business.

If you've worked in Customer Service, Sales, Contact Centre, Administration or another phone-based or customer-facing role, we'd love to hear from you.

What You'll Be Doing

• Managing a portfolio of aged care clients
• Conducting regular client check-in calls and responding to enquiries
• Coordinating and scheduling support services and care workers
• Managing onboarding for new clients
• Reviewing budgets and service plans to ensure effective fund utilisation
• Monitoring client spending and ensuring services remain within budget
• Liaising with service providers and sourcing support
• Maintaining accurate records and detailed case notes across multiple systems
• Supporting incident management and follow-up processes
• Assisting with funding requests and package upgrades through My Aged Care

What We’re Looking For

• Strong communication and relationship management skills
• Highly organised with the ability to manage competing priorities
• Comfortable working across multiple systems and technology platforms
• Experience working in aged care highly regarded but not a requirement, there will be plenty of training provided from day one
• A proactive mindset with strong attention to detail
• Someone who genuinely enjoys helping people and delivering a positive client experience

Why Join?

• Meaningful work that positively impacts people's lives
• Supportive and collaborative team environment, one of the most common things I hear from people after they start is how great the people are here
• Stable and growing sector with long-term career opportunities, I've seen people being promoted two to three times within their first 12 months
• Diverse role with a mix of client interaction, coordination and problem-solving
• Opportunity to develop your skills across care coordination and client management with exposure to new technology

If you're looking for a role where you can combine customer service, relationship management and operational coordination while making a real difference, we'd love to hear from you.