Customer Experience Coordinator

City of Port Adelaide Enfield; Adelaide; Hybrid; AUD 85,000 - 104,000; Full time

Job summary

City of Port Adelaide Enfield (PAE) is seeking a Customer Experience Coordinator to lead Enfield Library and support a dedicated team in delivering welcoming, inclusive services. This is a permanent full-time position with responsibilities spanning staff leadership, operations coordination and customer experience delivery.

The role requires a Library & Information Management degree or equivalent experience, plus a Working with Children Check and Child Safe Environments certification.

Qualifications

• Degree in Library and Information Management or demonstrated equivalent experience.
• Working with Children Check and Child Safe Environments certification are required.
• Experience supervising or coordinating staff, volunteers or teams.

Responsibilities

• Coordinate operational priorities, rosters, projects and resources to ensure consistent library services.
• Lead and coach Library Officers, Home Library Officer, staff and volunteers to deliver welcoming, inclusive customer service.
• Oversee library facilities, meeting rooms and contractor activity to maintain safe, accessible spaces.
• Provide guidance and escalation support for complex customer matters while promoting respectful interactions.

Skills

Leadership

Staff supervision

Communication

Customer service

Stakeholder engagement

Education

Library & Information Management degree

Job description

Lead a customer-focused library team and help create welcoming, inclusive experiences for our community

Join our team at PAE Libraries as a Customer Experience Coordinator.

This is a permanent full-time role.

About Us

At the City of Port Adelaide Enfield (PAE), we’re building a welcoming, liveable city, made by people.

Our focus is on community, our economy, environmental sustainability and building high-quality places for people to enjoy. We’re on an ambitious trajectory, but our organisation is up for the challenge.

At PAE, we’re involved in all sorts of things - major construction through to environmental management, organising events, social infrastructure planning, and library services. We are proud of offering a wide range of accessible services and programs to our community.

For you, this means the opportunity to lead customer experience at Enfield Library, guide and support a dedicated team, and contribute to library services that help people connect, learn and participate in community life.

Now’s a great time to be part of PAE.

About theRole

This is a customer-focused leadership role that coordinates and supports library staff to deliver operational requirements and provide great service to our community.

• Coordinate operational priorities, work portfolios, projects, rosters and resourcing to support consistent and effective library services.
• Lead, coach and support Library Officers, the Home Library Officer, staff and volunteers to deliver welcoming, inclusive and best-practice customer service.
• Oversee library facilities, meeting rooms, workplace inspections and contractor activity to help maintain safe, accessible and well-presented spaces.
• Provide guidance and escalation support for complex customer matters, including behaviour management, while promoting respectful and positive interactions.

About You

You will bring a confident, authentic and people-focused leadership style, with the ability to build trust, support others to succeed and create a positive team culture. You are a clear communicator and active listener who can bring empathy, resilience and sound judgement to a busy, customer-focused library environment. With experience supervising or coordinating staff, volunteers or teams, you are comfortable setting priorities, guiding others through day-to-day operations and working respectfully with diverse communities and stakeholders. You will also bring relevant library and information management knowledge, supported by a degree qualification in Library and Information Management or demonstrated equivalent experience, together with a current Working with Children Check and Child Safe Environments certification.

More information can be foundinthe Position Descriptionlocatedbelow.

This is a Level 4 role with a current salary of $94,525 per annum plus superannuation.

Applications close 10pm on Sunday 30 August 2026

We may commence interviews prior to the closing date, so early applications are encouraged.

We’re committed to an accessible, inclusive workplace and welcome discussions about any adjustments you may need.

The City of PAE is located on Kaurna Country. We acknowledge the Kaurna people as the traditional custodians of the Adelaide region and extend ourrespect to custodians and Elders who have passed, those amongst us and those emerging.