Customer Service Representative - Library

Adelaide, Sa; Adelaide; On-site; AUD 38,000 - 76,000; Part time

Benefits offered by this job

12% superannuation

Job summary

City of Adelaide is seeking a Library Customer Service Representative to welcome visitors and support a brand-new city library space. You will assist patrons with programs, computers and library services, contributing to a vibrant community hub.

The role is 0.5FTE permanent, with a starting salary of $38,316 (pro rata) plus 12% superannuation. Applicants may be required to undergo checks and a pre-employment medical assessment.

Qualifications

• Valid Working with Children Check or ability to obtain one.
• Availability to work evenings and weekends as rostered.
• Experience delivering high level of customer satisfaction in a customer service environment.
• Sound knowledge of the role of the Public Library within the community.
• Experience supporting customers with using computers, email and the internet.
• Experience in the delivery of Library and/or Community services or programs.
• Experience learning automated library systems and knowledge of Public Library Service Network in SA.

Skills

Customer service

Evenings/weekends

Computer use

Public library knowledge

Working with Children Check

Tools

Automated library systems

Job description

Job Description

Customer Service Representative - Library

• A new space for our city, a fresh start to your career

About the Opportunity

We've just moved into a brand-new library, and we're looking for people who are excited to help bring this incredible new space to life!

As a Library Customer Service Representative, you'll be at the heart of the experience, welcoming customers into a modern, vibrant space designed to connect people with ideas, technology, learning and each other. Whether you're helping someone find their next great read, helping customers to book into an exciting program, assisting at our public computers or simply having a friendly conversation, you'll help make every visit a positive one.

No two days will look exactly the same. You could be delivering programs, heading out into the City to take our library Out and About, helping customers access e-books and online services, supporting community centre activities, maintaining our collection or introducing someone to a new piece of technology. You'll also provide a range of essential customer services, including processing library transactions, payments and other Council services.

We're looking for people who genuinely enjoy working with people, are curious, approachable and happy to give things a go. You'll join a team that is passionate about creating welcoming spaces and delivering experiences that make a difference to our community.

This is your chance to be part of something new. A brand-new library, a fresh chapter for our customers, and a team helping shape what library service looks like in the future.

About You

To be successful in this role you will have:

• Have a valid employment type working with children check, or ability to obtain one.
• The availability to work evenings and weekends as rostered.
• Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
• Sound knowledge of the role of the Public Library within the community.
• Experience supporting customers with using computers, email and the internet.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn, automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on 08 8203 7159.

Applications close at 11.59pm, 26 August 2026.

Please be advised that this is a 0.5FTE part time permanent position, with a starting salary at the Level 2 Classification commencing at $38,316(pro rata)/$76,632 (FTE) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, a National Police Check and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on [phone].