Programs Support Assistant

City of Darwin; Darwin; On-site; AUD 55,000 - 70,000; Full time

Job summary

The City of Darwin Libraries is seeking a Programs Support Assistant to help plan, deliver and promote engaging library programs, events and outreach across multiple locations in Darwin, Australia. You will work closely with the Programs Officer and team to create welcoming experiences, supporting literacy, digital confidence and lifelong learning.

You will assist with program delivery, customer service, community engagement and day-to-day operations, providing friendly support and helping users

Qualifications

• Strong customer service skills and ability to build positive relationships.
• Experience working collaboratively as part of a team.
• Confidence with technology and digital tools.
• Interest in libraries, community engagement and literacy.
• Willingness to learn new skills for program delivery.
• Confidence engaging with diverse ages in learning settings.
• Flexibility to work across multiple locations, including evenings and weekends.

Responsibilities

• Assist with the planning, coordination and delivery of library programs, services and events.
• Support the development of marketing content, including social media posts, website content, posters and flyers.
• Provide a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources, programs and activities.
• Assist customers with general enquiries and the use of library technology and online resources.
• Support customers to use self-service technologies, computers, tablets, mobile devices, social media and eBooks.
• Explain library procedures, services and regulations to customers.
• Participate in library activities and attend special events as required.
• Maintain library collections through shelving, sorting and shelf reading.
• Ensure all work is performed in accordance with standard operating procedures.
• Handle challenging situations with empathy, professionalism and effective de-escalation skills.
• Contribute positively to a collaborative, respectful and supportive team culture.

Skills

Customer service

Team collaboration

Digital literacy

Learning new skills

Empathy

Professionalism

Communication

Flexibility

Tools

Microsoft Outlook

Microsoft Teams

Library technologies

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Programs Support Assistant

Darwin, Australia

Reference: 6925070

Are you passionate about working with people and creating engaging community experiences?

Do you enjoy helping others learn, exploring new technologies, and supporting programs that inspire literacy, creativity and lifelong learning? Join City of Darwin Libraries and help deliver programs, events and services that connect our diverse community.

About the Opportunity

City of Darwin Libraries is seeking a Programs Support Assistant to contribute to the planning, delivery and promotion of engaging library programs, events and outreach activities. As part of the Programs & Engagement team, you will help create welcoming and inclusive library experiences that encourage literacy, creativity, digital confidence and lifelong learning.

Working closely with the Programs Officer and the broader Library & Family Services team, you will assist with program delivery, customer service, community engagement, marketing activities and day-to-day library operations across multiple library locations.

Key Responsibilities

• Assist with the planning, coordination and delivery of library programs, services and events.
• Support the development of marketing content, including social media posts, website content, posters and flyers.
• Provide a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources, programs and activities.
• Assist customers with general enquiries and the use of library technology and online resources.
• Support customers to use self-service technologies, computers, tablets, mobile devices, social media and eBooks.
• Explain library procedures, services and regulations to customers.
• Participate in library activities and attend special events as required.
• Maintain library collections through shelving, sorting and shelf reading.
• Ensure all work is performed in accordance with standard operating procedures.
• Handle challenging situations with empathy, professionalism and effective de-escalation skills.
• Contribute positively to a collaborative, respectful and supportive team culture.

What You’ll Bring

• Strong customer service skills and the ability to build positive relationships with people from diverse backgrounds.
• Experience working collaboratively as part of a team.
• Confidence using technology and digital tools, including computers, tablets, smartphones, Microsoft Outlook and Teams.
• Interest in libraries, community engagement, literacy, digital literacy, programs or events.
• Willingness and ability to learn new skills and apply them in program delivery.
• Confidence engaging with children, young people, adults and seniors in a learning environment.
• Flexibility to work across multiple library locations, including evenings and weekends as part of a roster.
• NT Working with Children Clearance (Ochre Card).
• Current Class C Driver's Licence.
• Previous experience in a library or similar environment.
• Demonstrated interest in programs and marketing.

Pre-employment Requirement

• Fitness for work (medical physical assessment)

For more information about this role, please contact Irta Oakley, Senior Coordinator Library Programs and Engagement on 08 8930 0220 during business hours

City of Darwin Talent Acquisition Team can be contacted via:

Applications close at 5pm on Monday, 31 August 2026.

Only shortlisted candidates would be contacted.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

By 2030 we will be even bigger and better and will be known as a vibrant, creative, innovative, connected, healthy and environmentally responsible city.

Great Reasons To Work With Us

There are many great reasons to choose the City of Darwin as your next employer and even more reasons to stay once employed.

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