Customer Experience Consultant - Auto Care (Mon-Fri, 8-5)

MARS PARTNERSHIP PTY. LTD.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

MARS PARTNERSHIP PTY. LTD. (Sydney North Shore NSW) is seeking a Customer Service Consultant for a full-time, Monday-to-Friday role. You will guide customers through their repair journey, provide updates, and coordinate with insurers and stakeholders to ensure a smooth experience from start to finish.

The role emphasizes strong communication, organization, and a customer-first mindset, with no weekend work required. Prior automotive or claims experience is advantageous.

Qualifications

• Experience in customer service, claims, contact centres, administration or client-facing roles.

Responsibilities

• Act as the primary point of contact for customers throughout their journey.
• Provide exceptional customer service via phone, email and face-to-face interactions.
• Manage enquiries and resolve customer concerns in a professional and empathetic manner.
• Coordinate with internal departments to ensure a smooth customer experience.
• Liaise with insurers and other stakeholders as required.
• Manage bookings, appointments and scheduling requirements.
• Maintain accurate customer records and update systems accordingly.
• Proactively communicate updates and ensure customers remain informed at every stage.

Skills

Customer service

Communication

Multitasking

Administration

Tools

CRM software

Job description

MARS PARTNERSHIP PTY. LTD. (Sydney North Shore NSW) is seeking a Customer Service Consultant for a full-time, Monday-to-Friday role. You will guide customers through their repair journey, provide updates, and coordinate with insurers and stakeholders to ensure a smooth experience from start to finish.

The role emphasizes strong communication, organization, and a customer-first mindset, with no weekend work required. Prior automotive or claims experience is advantageous.